Reason for requesting
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Reason for requesting a replacement or return
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Conditions within 7 days
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Conditions of the product | Cases that can be done |
Remarks
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| The product has not been taken out of the packaging. | The product has not yet been used. | Complete products (free gifts, accessories, manuals, boxes, etc.) | Change Product | Return and Refund | |||
| Change one's mind Condition Want to change the model, change the color or change the product The value of the product must not be lower than the original product value. Excluding promotional products (free products, flash sales, Clearance Sales) |
YES | YES | YES | YES | YES | NO | Customers can not return the product, but can change the color or model. The replacement product must have a value greater than or equal to the original product. The customer must pay for the difference in the product incurred (if any). The customer is responsible for all shipping costs incurred. |
| Product does not match the order / Wrong product received Condition - The product has not been used. and must be in perfect condition |
YES | NO | YES | YES | YES | YES | |
| Product does not match as advertised Condition The product does not match the website The product cannot be used as described. |
YES | NO | YES | YES | YES | YES | It cannot be changed in the event that the color of the product may differ from the lighting used in the photography. |
| Defective, damaged, or unusable product at the time of receiving the product. Condition Defective product from the product itself Defective products from transportation |
YES | NO | YES | YES | YES | YES | |
| Products that have been used and have problems within 7 days. Condition - The product has a problem from the product itself. |
YES | NO | NO | YES | YES | YES | Except in the case that there is no replacement product, the company will refund the money to the customer. |